What happens when you call 911?

• 911 calls are answered 6-12 seconds after you call. About the first 5-6 seconds there will be total silence on your phone-DO NOT HANG UP.

• If you do not speak English it is important that you inform the 911 operator what language you speak. A translator will be brought on the line within seconds.

• The 911 operator is required to ask a variety of questions to determine the situation and where it is happening. It is important they obtain this information to get the correct responders to the correct location as quickly as possible.

• Stay on the telephone for as long as you can to assist the operator in getting the appropriate assistance to you.